At Office

  • Members (or who is authorized according to Authorization Form, also called Member in following steps) go Cambodia branch office of Cambodia Angkor Air in PHNOM PENH to get redemption:
  • Cambodia Angkor Air staffs guide Members to complete Refund Request Form
  • Members complete Refund Request Form and submit Cambodia Angkor Air with ID/passport
  • Members allow:
    • Refund
      Permitted to refund taxes & surcharges (excluding ticketing charge)
      Not Permitted refund bonus points deducted
    • Change date of flights: NOT Permitted
    • Upgrade: NOT Permitted
  • Members pay the charge AND/OR exchange equivalent point for award tickets
  • Cambodia Angkor Air staffs collect money from Members and issue ticket if date change, deduct equivalent point in member account
  • Cambodia Angkor Air staffs inform members information of new itinerary AND/OR points deducted
  • Members login to account to check points deducted for the award tickets

Condition of Refund Award tickets:

  • Just Applied for UNUSED award tickets