Preminum Economy Services

Cambodia Angkor Air hereby deploys passenger service standard and handling instructions for Premium Economy class (Code of service class: W/ I/Z) on all domestic and international flights operated by aircraft ATR72 and A320/A321 under call sign of K6 as follows:

1. Purview:

  1. This service standard and handling instruction for Premium Economy class on international flights and Domestic flight operated by K6 with aircraft ATR72, A320 and A321

  2. It is unavailable to apply for international code-share flights operated by other airlines.

2. Service priority and seat arrangement

  • Premium Economy class passenger shall have higher priority in service than Economy class passenger at any time and at any place of service chain.

  • Premium Economy class passenger shall be arranged the seat at row 15 to row 15 of aircraft on ATR and row 1 of aircraft on A320 except the passenger have another order. Do not block any seat at these rows for deadhead crews or technical staffs.

  • After arranging all seats for Premium Economy class passenger, the rest of seats shall be arranged for Economy class passenger (if necessary).

3. Check-in service:

  • Premium Economy class passenger shall be serviced at an exclusive check-in counter separately with Economy class passenger. A specific FID screen for Premium Economy class is highly recommended. For example: if there are 2 or 3 check-in counters being opened for ATR72, one counter shall be reserved for Premium Economy class and the rest for Economy class.

  • In the event that no Premium Economy class passenger is waiting for servicing, check-in staff shall invite one by one passenger at first place of queuing row of Economy class to do check-in at Premium Economy class counter until having Premium Economy class passenger presented at the counter. Do not arrange queuing for Economy class passenger at Premium Economy class counter or do check-in for group of Economy class passenger at Premium Economy class counter.

4. Free baggage allowance:

  • Carry-on baggage:

    Class

    Number of piece(s)

    Total weight

    Dimentions each baggage
    (L x H x D)

    Adult

    Child

    Infant

    Cm

    Inch

    W/I/Z

    1

    7kg

    7kg

    7kg

    56 x 36 x 23

    22 x 14 x 9

    K6 may refuse to carry passenger’s unchecked baggage and may require the passenger to check his/her baggage in case of exceeding quantity, weight and dimension as specified above.

  • Checked baggage:

    Class

    Total weight

    Dimentions each baggage
    (L x H x D)

    Adult

    Child

    Infant

    Cm

    Inch

    W/I/Z

    40kg

    40kg

    20kg

    203

    79.5

5. Lounge service:

  • Premium Economy class passenger shall be serviced lounge as same as Business class passenger.

  • It is unapplicable for domestic flight of K6 because there is no business lounge facility in domestic terminal of airports.

6. Boarding service:

  • Premium Economy class passenger shall be queuing and boarding by exclusive line separately with Economy class passenger at boarding gate.

  • If flight have Business class, Premium economy class and Economy class in service. Premium economy class shall be queued and boarded on aircraft in the same line with Business passengers.

  • In the event, boarding service is provided by bus and boarding step instead of air-bridge, Premium Economy class passenger shall be used the same bus with Economy class passenger.

  • Premium Economy class passenger shall be boarded on the aircraft at the ramp site before Economy class passenger.

7. In-flight services:

  • Premium Economy class passenger shall be provided in-flight services as same as Economy class passenger in the same flight.

8. Disembarkation service:

  • Premium Economy class passenger shall be disembarked from aircraft before Economy class passenger.

  • In the event, disembarkation service is provided by bus and boarding step instead of air-bridge, Premium Economy class passenger shall be used the same bus with Economy class passenger.

This service standard and handling instruction for Premium Economy class on all domestic and international flights operated by aircraft ATR72 and A320/A321 under call sign of K6 shall take effect from 15 Feb 2017 and replace those in Doc Ref: 374/K6-2015 dated 25 august 2015 from the effective date of issue.