- Baggage Basic Information
- Baggage Fee & Policy
- Extra Baggage
- Fares Taxes Fees And Charges
- Check And Boarding
- Refusal And Limitation Carriage
- Schedules Cancellation Flights
- Conduct Aboard Aircraft
- Arrangements Additional Services
- Administrative Formalities
- Successive Carriers
- Liability Damage
- Time Limitation Claims And Action
- Modification And Waiver
- Other Conditions
- Title Headings
- PurpleHolidays Booking
Baggage Basic Information
9.1. Free Baggage allowance
You may carry some Baggage, free of charge, subject to Our Regulations which are shown in our Passenger Ticket and Baggage Check. The free of charge Baggage must be subject to conditions and limitations in Our Regulations.
9.2. Excess Baggage
You will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance. The payment terms are shown in Our Regulations.
9.3. Items unacceptable as Baggage
9.3.1. You must not include in your Baggage:
18.104.22.168. items which do not constitute Baggage as defined in Article 1 hereof;
22.214.171.124. items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in Our Regulation.
126.96.36.199. items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, or to;
188.8.131.52. items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character.
9.3.2. Firearms, ammunition and support instruments are prohibited from carriage as Baggage unless having acceptance from the authority. Explosives, explosive materials, flammable substances, items which can be used as threatening weapons, and other dangerous substances may only be accepted as Checked Baggage, subject to Our Regulations. For safety reason, cartridges must be taken out from the guns. Cartridges must be suitably packed. Carriage of the firearms, ammunition and support instrument is subject to Our Regulations and those of ICAO, IATA, Airport Authorities.
9.3.3. You are prohibited from including in your Checked Baggage, fragile or perishable items (fresh and perishable foodstuff…), artwork, cameras, money, jewellery, precious metals, silverware, computers, electronic devices, securities or other valuables, negotiable papers, contract, business documents, samples, passports and other identification documents, other valuable items.
9.3.4. If, despite being prohibited, any items specified in Articles 9.3 are included in your Baggage, we shall not be responsible for any Damage to such items.
9.4. Right to refuse carriage
9.4.1. We may refuse to carry as Baggage the items described in Article 9.3, and we may refuse further carriage of any such items upon discovery that it is included in your Baggage.
9.4.2. We may refuse to carry as Baggage any item, reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other Passengers and Baggage.
9.4.3. We may refuse to carry as Baggage any item, due to security, safety or operational reasons, including Baggage which does not belong to you and which you partially own. We shall not be responsible for any Damage or inconvenience which may cause to you as a result of refusal of such Baggage.
9.4.4. Unless advance arrangements for its carriage have been made with us, we may carry on later flights Baggage which is in excess of the applicable free allowance.
9.4.5. We may refuse to accept Baggage as Checked Baggage unless it is properly and securely packed in suitcases and suitable containers to ensure safe carriage with ordinary care in handling.
9.4.6. We and our agents shall not check through Baggage for other Carriers where we do not have an interline agreement with them. Therefore, where you intend to arrive at an airport on another Carrier’s flight in order to connect with one of our flights or you intend to arrive at the airport on one of our flights in order to connect with another Carrier’s flight you must check in advance whether we have an interline agreement with them. If we do not, you are responsible for clearing your Baggage and having it checked-in and re-tagged for the next flight. In such circumstances, we are not liable for any Damage to you and to your Baggage.
9.5. Right of search
9.5.1. For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 9.3. If you are unwilling to comply with such requests we may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence.
9.5.2. We shall not be responsible for items kept by you or in your Baggage which are seized by security staffs subject to international rules or State Authority Regulations even such items are seized, destroyed or handed over to us.
9.6. Checked Baggage
9.6.1. Upon delivery to us of your Baggage which you wish to check, we will take custody of and issue a Baggage Identification Tag, for each piece of your Checked Baggage.
9.6.2. Checked Baggage must have your name, or other personal identification affixed to it.
9.6.3. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security, or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
9.6.4. Maximum weight of any single piece of Checked Baggage is 32 kg (70 lb.). Overweight items will be repacked or split into lighter units during check-in. Such items that cannot be repacked will not be accepted for carriage. In either case, we shall not be liable to you for: (i) any Damage arising as a result of your failure to comply with the weight allowance and need to repack, split or (ii) decline to carry the overweight items.
Acceptance of any bag weighing more than 32 kg (70 lb.) is subject to prior approval and notification upon booking/reservation.
9.7. Excess value declaration and charge
You may declare a value for Checked Baggage in excess of the applicable liability limits. If you make such a declaration, you shall pay additional charges in accordance with Our Regulations. The declaration and payment shall be made in accordance with applicable laws, regulations of any state to be flown from, to or over.
9.8. Unchecked Baggage
9.8.1. Baggage which you carry onto the aircraft must be subject to Our Regulations. If your Baggage is of excessive weight or size, or is considered unsafe for any reason, it must be carried as Checked Baggage.
9.8.2. Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments) and which do not meet the requirements in Article 9.8.1, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You are required to pay a separate charge for this service.
9.9. Collection and delivery of Baggage
9.9.1. You are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months from the time it is made available, we shall not be liable to you for the Baggage.
9.9.2. Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of Checked Baggage.
9.9.3. If a person claiming the Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage thereto
9.9.4. Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery shall constitute sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.
If we agree to carry your animals, they will be carried subject to the following conditions:
9.10.1. You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated or transported in containers which meet the requirements of law, accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which, such animals will not be accepted for carriage. Such carriage may be subject to additional conditions by us.
9.10.2. If accepted as Baggage, the animal, together with its container and food shall not be included in your free Baggage allowance, but shall constitute excess Baggage, for which you will be obliged to pay the applicable rate. Except as provided for in Article 9.10.3, animals will not be carried in the passenger cabin of the aircraft. They will be carried, suitably containerised, in the cargo compartment of the aircraft.
9.10.3. Service animals accompanying Passengers with disabilities will be carried as Checked Baggage or in the cabin free of charge in addition to the normal free Baggage allowance, subject to Our Regulations.
9.10.4. Acceptance for carriage of animals is subject to condition that you bare full responsibility for such animals. We shall not be liable for injury to or loss, delay, sickness or death of such animals during transportation, unless due to our fault or negligence.
9.10.5. We shall not be liable for such animals that are refused entry into or passage through any country, state or territory.