Refunds

11.1. Unless otherwise stated in (i) this Article or (ii) fare rules or tariff or (iii) in accordance with applicable law, Tickets are non-refundable. We will refund a Ticket or any unused portion, as set out below:
11.1.1. Except as otherwise provided in this Article, we shall be entitled to make a refund either to the person named in the Ticket, or to the person who has paid for the Ticket upon presentation of satisfactory proof of such payment.
11.1.2. If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person's order.
11.1.3. Except in the case of lost Tickets, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.
11.1.4. A refund made to anyone presenting the Passenger Coupon or Passenger Receipt and all unused Flight Coupons and holding himself or herself out as a person to whom refund may be made pursuant to Article 11.2.1 or Article 11.2.2 shall be deemed a proper refund and shall discharge us from liability of any further refund claim from you or any other person.
11.2. Involuntary refunds
If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your final destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be:
11.2.1. if no portion of the Ticket has been used, an amount equal to the fare paid;
11.2.2. if a portion of the Ticket has been used, the refund will not be less than the difference between the fare paid and the applicable fare for the travel between the points for which the Ticket has been used.
11.2.3. Upon acceptance of a refund by the Passenger on the purchase of a Ticket under these circumstances, we shall be released from any further liability.
11.3. Voluntary refunds
If you are entitled to a refund of your Ticket for reasons other than those set out in Article 11.2, the amount of the refund shall be:
11.3.1. if no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees;
11.3.2. if a portion of the Ticket has been used, the refund will be the difference between the fare paid and the applicable fare for the travel between the points for which the Ticket has been used less any reasonable service charges or cancellation fees
11.4. Refund on lost Ticket
11.4.1. If you lose your Ticket or portion of it, upon furnishing us with satisfactory proof of the loss, and payment of a reasonable administration charge, refund will be made as soon as practicable after the expiry of the validity period of the Ticket, on condition:
11.4.1.1. that the lost Ticket, or portion of it, has not been used, previously refunded or replaced, (except where the use, refund or replacement by or to a third party resulted from our own negligence);
11.4.1.2. that the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fault or use by a third party resulted from our own negligence).
11.4.2. If we or our Authorized Agents lose the Ticket or portion of it, the loss shall be our responsibility.
11.5. Right to refuse refund
11.5.1. We may refuse a refund where application is made after the expiry of the validity of the Ticket.
11.5.2. We may refuse a refund on a Ticket which has been presented to us, or to Government officials, as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another Carrier or another means of transport.
11.5.3. We may refuse a refund on the conditions as stated in Article 8.2
11.6. Currency
All refunds will be subject to Government laws, rules and regulations or orders of the country in which the Ticket was originally purchased and of the country in which the refunds is being made. Subject to the foregoing provision, refunds will normally be made in the currency in which the Ticket was paid for, or in any other country in accordance with Our Regulations.
11.7. By whom Ticket refundable
We will only give you a voluntary fare refund if we or our authorized agents issued the Ticket and we or they have authorized the refund.