- Baggage Basic Information
- Baggage Fee & Policy
- Extra Baggage
- Fares Taxes Fees And Charges
- Check And Boarding
- Refusal And Limitation Carriage
- Schedules Cancellation Flights
- Conduct Aboard Aircraft
- Arrangements Additional Services
- Administrative Formalities
- Successive Carriers
- Liability Damage
- Time Limitation Claims And Action
- Modification And Waiver
- Other Conditions
- Title Headings
- PurpleHolidays Booking
Refusal And Limitation Carriage
8.1. Right to refuse carriage
We may refuse to carry you or your Baggage (even if you hold a valid Ticket and/or have a boarding pass) if we determines that:
8.1.1. such action is necessary in order to comply with any applicable laws, regulations, or orders of any state or country to be flown from, into, or over; or
8.1.2. you refuse our requests for information about yourself including information required by governments; or
8.1.3. your conduct, age or mental or physical state is such as to (i) require special service but have no prior arrangement with us; or (ii) disturb or hoax with bomb threat or weapons, get drunk or affected by drugs or stimulants and lose your self-control; or (iii) cause discomfort or make yourself objectionable to other Passengers; or (iv) presents a safety or health hazard or risk to yourself, to Passengers, or to property; or
8.1.4. you have committed misconduct on a previous flight, and such conduct may be repeated; or
8.1.5. you have refused to submit to a security check for yourself or your Baggage, or having submitted to such a check, you fail to provide satisfactory answers to security questions at check-in or at the boarding gate, or you fail a security profiling assessment/analysis, or you tamper with or remove any security seals on your Baggage or security stickers on your boarding pass; or
8.1.6. you have not paid the applicable fare, taxes, fees, or charges; or
8.1.7. you do not appear to have valid travel documents, seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, or destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested; or
8.1.8. you present a Ticket that (i) has been acquired unlawfully, or (ii) has been purchased from an entity other than us or our Authorised Agents or (iii) has been reported as being lost or stolen; or (iv) is a counterfeit Ticket; or (v) you cannot prove that you are the person named in the Ticket. In this circumstance, we reserve the right to retain such Ticket; or
8.1.9. you fail to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agents, or the Ticket is mutilated; or
8.1.10. you fail to observe our instructions with respect to safety or security; or
8.1.11. you have previously committed one of the acts or omissions referred to above.
8.2. Consequences of refusal to carry or removal of Passenger
8.2.1. Due to your behaviour, conduct, mental or physical condition, we have, in the exercise of our reasonable discretion, refused to carry you, or removed you en route, then we may cancel the remaining unused portion of your Ticket, and you will not be entitled to further carriage or to a refund either in respect of the sector that was the subject of the refusal of carriage or removal, or any subsequent sectors covered by the Ticket.
8.2.2. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry or removal en route.
8.2.3. On the contrary, we reserve the right to seek an indemnity from you in respect of claims or losses including the costs of diverting our flight incurred by us as a result of such behaviour, conduct or condition and such refusal or removal.
8.2.4. We also reserve the right to give you a banning notice. By a banning notice we mean a written notice we have given to you informing you that you are banned from being carried on our route network. This means you are banned from all flights we operate. This notice will give the date when the ban comes into force and the period for which it applies. A banning notice will also ask you not to buy a Ticket or ask or allow anyone to do so for you. If you try to travel while a banning notice is in force, we will refuse to carry you.
8.3. Special assistance
Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us and in accordance with Our Regulations. We may, at our discretion, levy a charge for the provision of these services.
8.4. Aircraft weight/seating capacity
If we believe that the aircraft weight limitation or seating capacity would otherwise be exceeded, we will decide in our reasonable discretion which Passenger or articles shall not be carried.
8.5. Service dogs
Subject to any applicable laws, we may refuse to carry your service dog if any of the following has occurred or we reasonably believe that it may occur:
8.5.1. The dog has not been harnessed or muzzled appropriately.
8.5.2. We are unable to accommodate the seating of the dog such that it is in front of you.
8.5.3. The seating position of your dog would obstruct an aisle or other areas required by safety regulations to remain unobstructed for emergency evacuation purposes.
8.5.4. The dog engages in disruptive behaviour, or other behaviour that poses a direct threat to the health and safety of other Passengers on the aircraft.
8.5.5. There is insufficient evidence to prove that the dog has been properly trained and is a certified service dog.
8.5.6. Some or all of the requirements set forth in Article 8.6 may be modified or inapplicable in the case of Passengers travelling with service dogs or other service animals to or from Europe and to and from the United States. In this case, please contact us for further details.