- Baggage Basic Information
- Baggage Fee & Policy
- Extra Baggage
- Fares Taxes Fees And Charges
- Check And Boarding
- Refusal And Limitation Carriage
- Schedules Cancellation Flights
- Conduct Aboard Aircraft
- Arrangements Additional Services
- Administrative Formalities
- Successive Carriers
- Liability Damage
- Time Limitation Claims And Action
- Modification And Waiver
- Other Conditions
- Title Headings
- PurpleHolidays Booking
Schedules Cancellation Flights
10.1.1. The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.
10.1.2. Before we accept your booking, we or our authorized agent will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket and/or cancel, terminate, divert, postpone, delay any flight, or substitute alternative aircraft and stop-over destination if necessary beyond our control and/or because of safety or commercial reasons. If you provide us with contact information, we will endeavour to notify you of any such changes. If, after you purchase your Ticket, we make a change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 11.
10.2. Cancellation, rerouting, delays
10.2.1. We will take all necessary measures to avoid delay in carrying you and your Baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances, we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
10.2.2. Except as otherwise provided by the Conventions or applicable law, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either:
10.2.2.1. Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket; or
10.2.2.2. Within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge; or
10.2.2.3. Make a refund in accordance with the provisions of Article 11.
10.2.3. Upon the occurrence of any of the events set out in Article 10.2.2, except as otherwise provided by the Conventions or applicable law, the options outlined in Article 10.2.2.1 through Article 10.2.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you. In particular, if cancellations or delays are due to the weather conditions, union strikes, acts of God and wars, or air traffic control delays or other force majeure, we shall be under no immediate obligation to comply with Article 10.2.1 to Article 10.2.3 or to provide at all for the cost of telephone calls, accommodation, refreshments or transportation, although we shall make reasonable efforts to assist you as to the best we can in the prevailing circumstances.
10.2.4. If we are unable to provide confirmed space, we shall provide compensation to those Passengers who are denied boarding or who are involuntarily downgraded to the class below in accordance with applicable law and our and our denied boarding/involuntary downgrading compensation policy.