Customer Guideline Customer Guideline
Refund/Upgrade/Change
Point Chart
Redemption Table Ticket Award
Redemption points in the below chart are for one way itinerary.
Flight (Origin – Destination) | Equivalent Point for Redeem Flight |
Award Points of each Flight Flown |
|
---|---|---|---|
REPPEK (v.v) | Siem Reap - Beijing (v.v) | 18,000 | 2,000 |
REPCAN (v.v) | Siem Reap - Guangzhou (v.v) | 11,500 | 1,200 |
PNHCAN (v.v) | Phnom Penh - Guangzhou (v.v) | 16,400 | 1,800 |
REPPVG (v.v) | Siem Reap - Shanghai (v.v) | 15,400 | 1,700 |
PNHPVG (v.v) | Phnom Penh - Shanghai (v.v) | 17,800 | 1,900 |
REPBKK (v.v) | Siem Reap - Bangkok (v.v) | 4,900 | 500 |
REPSGN (v.v) | Siem Reap - Hochiminh City (v.v) | 9,600 | 1,000 |
KOSSGN (v.v) | Sihanouk Ville - Hochiminh City (v.v) | 5,300 | 500 |
PNHSGN (v.v) | Phnom Penh - Hochiminh City (v.v) | 9,000 | 1,000 |
REPDAD (v.v) | Siem Reap - Danang (v.v) | 10,200 | 1,100 |
REPHAN (v.v) | Siem Reap - Hanoi (v.v) | 9,800 | 1,000 |
REPKOS (v.v) | Siem Reap - Sihanouk Ville (v.v) | 8,300 | 900 |
KOSPNH (v.v) | Sihanouk Ville - Phnom Penh (v.v) | 5,900 | 600 |
PNHREP (v.v) | Phnom Penh - Siem Reap (v.v) | 5,900 | 600 |
KH-CN & Others | Other Flights between Cambodia – China & other countries | 13,400 | 1,400 |
Registration
- Go to website Cambodia Angkor Air (www.cambodiaangkorair.com),
- Choose AngkorWards to register in http://angkorwards.cambodiaangkorair.com/
- Follow step of website to input information for registration:
- Cambodia Angkor Air sends email to registered address to request customer to reconfirm account
- Customers have to reconfirm by click in registration link attached in the email.
Mandatory information of members:- Full name (following order in passport/ID)
- Gender
- Date of birth
- Passport/ID number
- Phone number
- Email address
Earn Points
- After flights, Members have to go to website of Cambodia Angkor Air, login their account
Choose tab EARN POINT in MENU to access page http://angkorwards.cambodiaangkorair.com/en/Account/ViewPoin - Member clicks in “ADD POINT” to get bonus points
The screen will show a mask and require Members to input ticket numbers
- Members input tickets and get the equivalent points for the flight they have already flown.
Condition of bonus points:- Flights operated by Cambodia Angkor Air (including charter flights)
- Tickets issued in Cambodia Angkor Air stock 188, Codeshare flights are not applied.
- Bonus points for flights flown by correct members named in tickets
Get award ticket
At Office
- Members (or who is authorized according to Authorization Form, also called Member in following steps) go Cambodia branch office of Cambodia Angkor Air in PHNOM PENH to get redemption:
- Cambodia Angkor Air staffs guide Member to complete Award Request Form
- Members complete Award Request Form and submit Cambodia Angkor Air with ID/passport
- Members allow pay taxes and fees including nonrefundable ticketing charge 5USD and exchange equivalent point for award tickets.
- Cambodia Angkor Air staffs collect money from Members and issue ticket, deduct equivalent point in member account
- Cambodia Angkor Air staffs inform members information of itinerary and points deducted
- Members login to account to check points deducted for the award tickets
Online Process
- After flight, Members have to go to website of Cambodia Angkor Air, login their account
- Members choose tab REDEEM in MENU to access page http://angkorwards.cambodiaangkorair.com/en/Redeem
- Members choose itinerary to Follow booking process and allow point deduction and pay taxes and fees including nonrefundable ticketing charge
- Cambodia Angkor Air system deducts point, collect money, and issue the award tickets
- Members receive emails with tickets issued with taxes and fees only
- Members login to account to check points deducted for the award tickets
Conditions of Award tickets:
- Applied for REGULAR flights operated by Cambodia Angkor Air (NOT charter flights)
- Redemption in Cambodia branch office require Award Request prior to the departure at least 03 days.
- The point amount for exchanging award flight is subject AngkorWards Award Chart
- Points accrual first will be deducted first
- Number of points deducted for itinerary of combination of different flights is the sum of the point deduction for each flight.
- Validity of award ticket: 01 year from the date of commencement of travel
- For totally unused ticket, change to ticket (rebook/upgrade) must be done within 01 year from the date of original ticket issuance and validity of the new ticket is validity of the original ticket.
- ID/AD/Award tickets are not applied to get bonus points
Refund/Upgrade/Change
At Office
- Members (or who is authorized according to Authorization Form, also called Member in following steps) go Cambodia branch office of Cambodia Angkor Air in PHNOM PENH to get redemption:
- Cambodia Angkor Air staffs guide Members to complete Refund Request Form
- Members complete Refund Request Form and submit Cambodia Angkor Air with ID/passport
- Members allow:
- Refund
Permitted to refund taxes & surcharges (excluding ticketing charge)
Not Permitted refund bonus points deducted - Change date of flights: NOT Permitted
- Upgrade: NOT Permitted
- Refund
- Members pay the charge AND/OR exchange equivalent point for award tickets
- Cambodia Angkor Air staffs collect money from Members and issue ticket if date change, deduct equivalent point in member account
- Cambodia Angkor Air staffs inform members information of new itinerary AND/OR points deducted
- Members login to account to check points deducted for the award tickets
Condition of Refund Award tickets:
- Just Applied for UNUSED award tickets