CLICK HERE for cancelation and protection of the flight Phnom Penh - Zhengzhou on 31 May to 07 Jun 2022

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Enter your booking details. All international passengers are required to present at the check-in counter 2 hours before departure to verify your travel documents/Checked baggages avoiding the off load at the boarding gate.

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Details Refund Policy for flights Phnom Penh to Zhengzhou

Ticket will be allowed to refund with charge as the following condition:

  • Passenger who is infected by Covid-19 before first PCR test, and attach with the test result of any recognized laboratory by Ministry of Health, the refund fee will be charged 5% of all-in fare of ticket.
  • Duplicated ticket issue will be allowed to refund with charge as follows:
    • Passenger must submit request to online helpdesk attached with both tickets for reference.
    • Passenger request refund by email from 01 to 03 days after purchase ticket will be charge 25% of all-in fare of ticket.
    • Passenger request refund by email from 04 to 07 days after purchase ticket will be charged 50% of all-in fare of ticket.
    • Passenger request refund by email more than 07 days after purchase ticket will be charged 100% of all-in fare of ticket.
  • Passenger who gets positive result during first PCR test at NIPH:
    • Passenger request refund to K6 from 01 to 02 days after receiving first covid PCR test result will be charged 5% of all-in fare of ticket.
    • Passenger request refund to K6 from 03 to 04 days after receiving first covid PCR test result will be charged 10% of all-in fare of ticket.
    • Passenger request refund to K6 from 05 to 09 days after receiving first covid PCR test result will be charged 30% of all-in fare of ticket.
    • Passenger request refund to K6 more than 09 days after receiving first covid PCR test result will be charged 100% of all-in fare of ticket.
  • Passenger who gets positive from the second test will be charged 50% of all-in fare.
  • Passenger who purchases ticket online and wish to refund, must submit request to K6’s helpdesk support at the email: helpdesk_online_2@cambodiaangkorair.com 

and attach with photo of positive covid test result.

 

Ticket is non-refund for any passenger who cannot show positive covid test result or no-show at check-in hotel for self-isolation or no-show at check-in counter.

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